Dwayne B
UMATILLA, OR | 2023 GMC TerrainSeptember 1, 2025
Purchased this GMC terrain at this location new, 2023. It has a little over 20k miles. In for oil service. Clerk informs me that vehicle needs alignment and that the front tires have excessive wear on the inside. My wife drives this and is a very careful driver but things can/could happen. When I asked about the alignment and noted the low miles clerk just shrugs, gives yes/no answers. What I needed to know was is this a common problem? Is this a simple alignment or are there worn or damaged parts? When get the new tires (ordered btw) should I bring it back for inspection and alignment or take it somewhere else? Is any of this covered under warranty (we purchased above factory)? Instead he recommended a new air filter and new cab filter. Not as helpful as I might have expected or hoped.
Response from Rogers GMC of Hermiston
September 2, 2025Dwayne, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (541) 567-2277 so we can make your experience a positive one.
David H
PASCO, WA | 2022 GMC 2500HD SierraAugust 22, 2025
Timely, honest, well pleased
Response from Rogers GMC of Hermiston
August 25, 2025Thank you so much for your positive comments about Rogers GMC of Hermiston! We look forward to your next visit! Take care!
Nicholas F
UMATILLA, OR | 2021 GMC 1500 SierraAugust 22, 2025
My appointment which was made via the GMC app and confirmed via email and text was not in your system. Thankfully you were able to work me in quickly.
Response from Rogers GMC of Hermiston
August 24, 2025Nicholas, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Cary S
HERMISTON, OR | 2017 GMC 1500 SierraAugust 15, 2025
My truck had the oil changed in a very short time. The service department was excellent and I was really impressed with the excellent job on the my car wash!!
Response from Rogers GMC of Hermiston
August 17, 2025Thank you for your kind review; we are happy to pass along your comments to the team here at Rogers GMC of Hermiston! Please don't hesitate to reach out if there's anything additional we can do for you.
Gloria C
HERMISTON, OR | 2019 GMC AcadiaAugust 1, 2025
Comfortable setting efficient, friendly took time to answer every question I had concerning my purchase
Response from Rogers GMC of Hermiston
August 4, 2025Gloria, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Robert H
HERMISTON, OR | 2017 GMC Acadia LimitedJuly 22, 2025
My appointment was for a recall. I was courteously greeted and quickly serviced. They even washed and cleaned my car. I was very happy with this service.
Response from Rogers GMC of Hermiston
July 23, 2025Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rodney T
UMATILLA, OR | 2018 GMC TerrainJuly 21, 2025
Wait for the service to be done on my car was satisfactory.
Response from Rogers GMC of Hermiston
July 22, 2025Rodney, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Richard G
WILLISTON, ND | 2025 GMC Sierra 2500 HDJuly 3, 2025
Was able to tell James what my son and I wanted. By the time we came back he had our trucks and seals ready!
Response from Rogers GMC of Hermiston
July 6, 2025Richard, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Heather B
HERMISTON, OR | 2019 Chevrolet 2500HD SilveradoJuly 1, 2025
Great customer service. Quick response time, and resolved issues without delay.
Response from Rogers GMC of Hermiston
July 4, 2025Heather, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Richard S
PENDLETON, OR | 2025 GMC Sierra 1500June 18, 2025
Good people and great shop!
Response from Rogers GMC of Hermiston
June 19, 2025We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!